Snow What? Vehicle Snow Removal

Liability Waiver, Disclaimer, and Service Disclosure

This Liability Waiver, Disclaimer, and Service Disclosure (“Agreement”) is made between:

Snow What? Vehicle Snow Removal (the “Company,” “we,” “us,” or “our”) and the undersigned customer (the “Customer,” “you,” or “your”).

By requesting, scheduling, or accepting services from Snow What? Vehicle Snow Removal, and by electronically agreeing to this Agreement through our website or booking form, you acknowledge that you have read, understood, and agree to be bound by the terms below.

1. Services Provided

1.1 Scope of Services. The Company provides exterior-only vehicle snow and ice removal services. Services may include, as applicable:

• Brushing, blowing, or otherwise removing snow from the exterior of your vehicle;
• Clearing snow and ice from windows, mirrors, lights, and exterior surfaces; and
• Clearing snow from the immediate area around the vehicle as agreed.

1.2 No Interior Access / No Vehicle Operation. The Company will not, under any circumstances:

• Unlock, open, or enter your vehicle;
• Start, move, drive, or operate your vehicle;
• Adjust seats, mirrors, controls, or any interior component.

You acknowledge that all keys remain in your possession and that our services are strictly limited to exterior work and exterior-accessible areas only.

1.3 Methods and Materials (No Metal, No Abrasive Chemicals). The Company uses non-metal, non-abrasive methods and tools for snow and ice removal. Specifically:

• The Company will never use metal tools (such as metal ice scrapers or metal blades) directly on the vehicle’s painted or glass surfaces to remove snow or ice.
• The Company will not use abrasive chemicals or harsh solvents on the vehicle’s exterior as part of its standard snow and ice removal process.

The Customer understands that the Company may use brushes, plastic tools, foam or bristle tools, and non-abrasive, commonly used snow-removal products, and that even gentle or non-metal tools can cause or reveal damage to surfaces that are already weak, chipped, cracked, or otherwise compromised. The Customer acknowledges these risks and agrees that the Company is not liable for any such damage as further described in this Agreement.

2. Vehicle Condition & Customer Responsibilities

2.1 Pre-Existing Conditions. You understand and agree that your vehicle may have pre-existing damage, wear, or defects, including but not limited to rust, corrosion, weak seals, loose trim, brittle plastic, damaged paint, chips, cracks, worn wipers, loose accessories, or other weakened or aged components. Snow and ice may be bonded to or hiding such conditions, and normal efforts to remove snow and ice can reveal or worsen them.

2.2 Safe Access. You agree to:

• Park your vehicle in a location that is lawful, reasonably accessible, and safe for the Company to perform services; and
• Ensure that the area immediately around the vehicle is free of hazards (e.g., tools, debris, obstacles) that may cause damage or injury.

The Company may, in its sole discretion, decline or discontinue service if it believes the vehicle or location is unsafe or unsuitable, without liability.

2.3 Vehicle Type Limitations. The Customer acknowledges and agrees that:

• No services are provided for large commercial vehicles, including but not limited to buses, tractors, box trucks, or any vehicle deemed a commercial vehicle by the Company.
• No truck bed snow removal is included in any service.

3. No Liability for Damage

3.1 General Limitation of Liability. To the fullest extent permitted by law, you agree that the Company is not responsible or liable for any damage to your vehicle or property that occurs or is discovered in connection with the performance of our services, including but not limited to:

• Damage resulting from pre-existing conditions, neglect, prior repairs, prior impacts, rust, corrosion, or worn or aged parts;
• Damage caused by hidden defects or components that were already weak, brittle, or deteriorated;
• Scratches, chips, cracks, or damage to paint, glass, plastic, mirrors, trim, antennas, wipers, sensors, cameras, emblems, decals, or accessories arising from snow and ice removal.

3.2 Snow and Ice-Related Risks. You understand that snow and ice can be heavy, sharp, and unpredictably bonded to surfaces. Reasonable efforts to remove them, even with non-metal tools and non-abrasive materials, may cause or reveal damage to already weakened or compromised components. By requesting our services, you assume all risk of such damage and release the Company from any and all responsibility for it.

3.3 No Responsibility for Mechanical or Electrical Issues. Because we do not enter, start, or operate your vehicle, the Company is not responsible for:

• Battery, engine, or mechanical issues;
• Electrical or sensor malfunctions, including cameras and advanced driver-assistance systems (ADAS);
• Dashboard warning lights or system errors; or
• Any failure of the vehicle to start, run, or drive before, during, or after our service.

4. Completion of Service & New Snowfall

4.1 Definition of Service Completion. Services are considered complete once the Company has performed the agreed exterior snow and ice removal at the time of service and the technician has left the location.

4.2 No Warranty Against Future Weather. You understand and agree that:

• Snow, sleet, freezing rain, wind, and drifting can cause new accumulation immediately after service; and
• The Company cannot control weather conditions and does not warrant that your vehicle will remain clear of snow or ice after service completion.

4.3 New Snow Is Not Grounds for Complaint. Any snow, ice, or accumulation that occurs after service completion is considered a new weather event and cannot be used as a basis for complaint, refund, redo, or claim against the Company. This includes:

• Additional snowfall or drifting occurring minutes or hours after service;
• Snow thrown or sprayed onto the vehicle by plows, blowers, or neighboring activity; and
• Refreezing or ice formation after service.

Any further removal requested after completion may be treated as a new service and may incur additional charges.

5. Appointments, Arrival Window, and Grace Period

5.1 Appointment Window. Services are provided by appointment in approximately 45-minute time slots starting as early as 6:00 AM, subject to availability. Due to weather, traffic, and prior jobs, actual arrival time may vary within a reasonable window.

5.2 15-Minute Grace Period. The Customer agrees to have the vehicle accessible and ready at the scheduled appointment time. The Company provides a 15-minute grace period from the scheduled start time. If the Customer or vehicle is not available or accessible within that 15-minute grace period, the Company may, in its sole discretion:

• Mark the appointment as missed and treat it as a completed/chargeable appointment; or
• Offer to reschedule the appointment to the next available time slot, which may be later the same day or on a different day, subject to availability.

5.3 Make-Up / Rescheduled Appointments. If you are unable to make the originally scheduled appointment window, you agree to contact the Company as soon as possible. The Company will make reasonable efforts to provide a make-up appointment, but there is no guarantee of same-day availability. Make-up appointments are scheduled only as availability permits and may be subject to additional fees or service limitations at the Company’s discretion.

5.4 Forfeiture of Missed Appointments. If the Company is fully booked or cannot return within a reasonable time frame, the missed appointment may be treated as forfeited, and no refund is guaranteed unless otherwise stated by the Company in writing.

6. Payment, Refunds, and Disputes

6.1 Payment. You agree to pay the posted or quoted price for the requested service. Payment terms, including any required prepayment or deposit, may be specified at booking.

6.2 No Refunds Based on Weather. Because weather conditions are beyond our control and services are performed at a specific point in time, no refunds or credits will be issued for new snow or ice accumulation, drifting, plow spray, or refreezing that occurs after service completion.

6.3 Dispute Timeframe. Any concern or dispute regarding the quality or completeness of the service must be reported to the Company within 24 hours of service completion. Failure to do so may result in the Company declining to review or address the complaint.

7. Waiver, Release, and Indemnification

7.1 Release of Liability. To the fullest extent permitted by law, you hereby release, waive, and discharge the Company, its owners, members, employees, contractors, and agents from any and all claims, demands, causes of action, damages, or liabilities arising out of or related to:

• The performance of snow and ice removal services;
• Any damage to your vehicle or property;
• Any injury to persons or pets in connection with the service; and
• Any consequences related to weather conditions before, during, or after service.

7.2 Assumption of Risk. You acknowledge that there are inherent risks associated with snow and ice removal, winter weather, and outdoor conditions, including but not limited to slipping, falling, property damage, and vehicle issues. By requesting our services, you voluntarily assume all such risks.

7.3 Indemnification. You agree to indemnify, defend, and hold harmless the Company and its owners, members, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your breach of this Agreement;
• Your negligence or misconduct; or
• Any false or incomplete information you provide regarding your vehicle or property.

8. No Guarantees, No Warranties

The Company provides services on an “as-is” and “as-available” basis and makes no guarantees or warranties, express or implied, including but not limited to:

• Any guarantee that all snow, ice, or residue will be fully removed; or
• Any guarantee regarding how long the vehicle will remain clear after service;
• Any implied warranties of merchantability or fitness for a particular purpose.

All such warranties are expressly disclaimed to the fullest extent permitted by law.

9. Governing Law & Miscellaneous

9.1 Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the state in which the service is performed, without regard to its conflict of law principles.

9.2 Severability. If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

9.3 Entire Agreement. This Agreement constitutes the entire understanding between you and the Company regarding the subject matter hereof and supersedes any prior or contemporaneous understandings, whether written or oral.

9.4 Modification. The Company may update or modify this Agreement from time to time. The version in effect at the time of booking or service will apply to that specific service.

10. Customer Acknowledgment & Consent

By booking an appointment, checking the “I agree” box, signing electronically, or otherwise indicating your consent on our website or booking form, you affirm that:

• You have read this Agreement in full and understand it;
• You understand and accept the risks associated with vehicle snow and ice removal;
• You understand that the Company will not unlock, enter, start, or move your vehicle for any reason;
• You understand that new snow or ice after service completion is a natural weather event and not grounds for complaint, refund, or redo; and
• You voluntarily agree to be bound by all terms of this Agreement.